Frequently Asked Questions
Find quick answers about our tension control and web guiding products, customization services, delivery, technical support, and after-sales service.
What products do you manufacture?
We specialize in customized production of tension control and web guiding products.
Which industries are your products suitable for?
Our products are widely used in printing, packaging, paper making, cable, rubber and plastic, electronics, batteries, textile printing and dyeing, and other related industries.
Can the products be customized? Do you support OEM/ODM?
Yes. We provide customized services and can produce according to drawings or samples. OEM and ODM cooperation are both supported.
Can you provide a product catalog?
Yes. We can provide an electronic catalog for customers to learn more about our products.
How can I get a quotation?
Please send us the product model, size, quantity, and other required information by email, and leave your email address. We will provide a quotation as soon as possible and send it to your email.
What is your minimum order quantity?
For standard models, the minimum order quantity is 1 piece. For OEM brand customization, the minimum order quantity is 50 pieces.
Do you have stock? Is delivery on time?
Regular models are available in stock. We arrange production and shipment strictly according to the confirmed delivery schedule.
Do you provide product manuals or videos?
We provide PDF manuals to help customers quickly understand and use our products.
Can you provide technical support?
Yes. We can provide remote online video guidance to help customers quickly understand the products.
Do you provide after-sales service?
We provide a 12-month warranty. If any part fails due to quality issues, we will replace or resend it free of charge.
Need More Product Information?
Send us your product model, size, quantity, or drawings, and our team will provide a suitable solution and quotation.